Specific Item Info
- Item condition
- VAT exemption
- Receipt issurance
- 발행가능 - 신용카드 전표, 온라인 현금영수증
- Business type
- 사업자 판매자
- Country of manufacture
- Product name & Model number
- About permits
- Country of Manufacture / Origin
- Manufacturer / Importer
- Related contacts
- Estimated delivery time(in Korea)
소비자가 전자상거래등에서 소비자 보호에 관한 법률 제 17조 제1항 또는 제3항에 따라 청약철회를 하고 동법 제 18조 제1항에 따라 청약철회한 물품을 판매자에게 반환하였음에도 불구하고 결제 대금의 환급이 3영업일을 넘게 지연된 경우, 소비자는 전자상거래등에서 소비자보호에 관한 법률 제18조 제2항 및 동법 시행령 제21조 2에 따라 지연일수에 대하여 연20%의 지연배상금을 신청할 수 있습니다. 주문취소 및 결제대금의 환급신청은 “나의 쇼핑정보”에서 하실 수 있으며, 지연배상금 신청에 대한 자세한 문의는 판매자정보의 연락처로 해주시기 바랍니다.
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Cancel / Return / Exchange Info
Exchange & Returns
You can cancel your order before the item is shipped for delivery. After the item has been shipped, you can demand a return, refund or item exchange in accordance with the Gmarket’s Return and Exchange policies below.
Korean Domestic Delivery
- You can apply for a return or item exchange from after the item has been shipped to within 7 days after the item's arrival by clicking the return/exchange button at 'My Gmarket' Page.
- Return & Exchange may not be accepted in the following circumstances:
- 11) The item has been damaged/made defective by the customer. (except for the package of clothing being opened to check the item)
- 22) The item's value has decreased remarkably due to the customer's usage/consumption. (i.g.Breaking the seal of the goods)
- 33) The item's value has decreased remarkably due to its time-sensitive nature and it cannot be re-sold.
- 44) Unrecoverable liability has been made to the seller due to customization or unique production of items.
- To apply for a Korean domestic return or exchange, you will bear the cost for the shipping and delivery (items with free Korean domestic delivery benefits: the delivery cost for the round trips) unless the seller is responsible for the item's discrepancy or defect.
International Delivery (ship outside of Korea)
Once the item has been shipped overseas for international delivery, return will not be accepted unless the item that you receive is a discrepancy or a defect.
Defective Items & Others
- If you receive a defective item, you can contact the seller directly if you are able to speak Korean. If not, you can immediately contact our Customer Service Center with the photos of the defective item, the invoice, and the shipping box, all of which are necessary for discussion with the seller. The CS center will assist you in communicating with the seller.
- Gmarket will not be held responsible for any defects in the items caused by the sellers and will not make compensations on the sellers’ behalf.
- In case minors under 19 purchase items without consent from their legal representative, they can cancel the purchase.
- Shop Name/Representative
- (주)카라즈 / 나경
- Business No.
- Contact No.
- 경기 광주시 곤지암읍 신만로436번길 42
- Mail-order selling registration No.
Gmarket Escrow ServiceRegistration No. 02-006-000008
Transactions on Gmarket are secured by Gmarket Inc's safe buying service.
Please be aware that direct dealing with the seller instead of using our payment system, may result in losses.
Gmarket is not responsible for any damages caused by direct dealing.
The item and its contents listed on Gmarket are entered by individual sellers. Gmarket only provides the trading platforms and systems to facilitate transactions, and is not responsible for it.